Return & Refund Policy

Last updated: August 14, 2026

We want you to be happy with your Mahj Is Life order. Because our products are made to order, our return and exchange policy is different from that of a traditional retail store.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at contact@mahjislife.com within 30 days of delivery.

Please include:

• Your order number

• A brief description of the issue

• Clear photos showing the item and the problem

Once the issue is reviewed and approved, we will provide, as appropriate, a replacement at no additional cost or a refund.

In most cases, you will not need to return a damaged, defective, misprinted, or incorrect item unless we specifically ask you to do so.

Made-to-Order Products

Our products are created specifically for each order. Because of this, we generally cannot accept returns or exchanges for:

• Change of mind or buyer’s remorse

• Ordering the wrong size

• Ordering the wrong color

• Selecting the wrong product or variation

• Other customer ordering errors

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

This policy does not limit any return, refund, cancellation, or other rights that cannot be waived under applicable law.

Exchanges

We do not offer exchanges for different sizes, colors, or products due to the made-to-order nature of our products.

If the item you received is defective, damaged, misprinted, or different from what you ordered, please contact us and we will work to make it right.

Lost Packages

If your package has not arrived by the estimated delivery date, please review the tracking information and contact the shipping carrier when appropriate.

If you believe your package has been lost in transit, contact us at contact@mahjislife.com within 30 days of the estimated delivery date. Please include your order number.

If the shipment is confirmed as lost in transit and qualifies for replacement or refund, we will arrange an appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location and with other members of your household.

2. Check with neighbors, building management, or a front desk, if applicable.

3. Contact the shipping carrier for additional delivery information.

4. Contact us at contact@mahjislife.com if you are still unable to locate the package.

We will make reasonable efforts to help investigate the shipment, but we cannot guarantee replacement or reimbursement for packages confirmed by the carrier as successfully delivered.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible at contact@mahjislife.com. We will make reasonable efforts to correct the address before the order ships, but changes cannot be guaranteed once fulfillment has begun.

If an order is returned because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

Returned or Unclaimed Packages

Please contact us before attempting to return any product.

Do not send products to an address found on a shipping label or packing slip without first contacting us, as the appropriate resolution may vary depending on the order.

If a package is returned to our fulfillment facility because it was unclaimed, refused, or undeliverable, additional shipping charges may apply if you request that the package be shipped again.

Order Cancellations and Changes

Because our products are made to order, production may begin shortly after an order is placed.

If you need to cancel or modify an order, contact us as soon as possible at contact@mahjislife.com.

We will make reasonable efforts to accommodate your request, but orders cannot be canceled or changed once production has begun.

If an order can be successfully canceled before production begins, any applicable refund will be issued to the original payment method.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

After a refund has been issued, your bank or payment provider may require additional time to process and post the refund to your account.

Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, incorrect, or qualifying lost item.

Contact Us

For questions about returns, refunds, replacements, or an existing order, please contact:

Mahj Is Life, LLC
Email: contact@mahjislife.com

Please include your order number whenever possible so we can assist you more quickly.